IPQS is Hiring

IPQS is a trusted platform to combat fraud in all its forms, using cyberthreat intelligence, IP and device fingerprinting, and email and phone validation. We are transforming the efficacy of fraud prevention, account security, and digital marketing through our obsession with accurate and timely data from proprietary sources. Thousands of companies, including many Fortune 500 businesses, rely on IPQS for risk mitigation, enhanced deliverability, and reduced abuse.

We are looking for a high energy, results-driven, team-oriented Business Development Representative (BDR) to join our rapidly growing Sales team to extend our success globally. For this BDR role, we are looking for someone interested in honing sales skills and passionate about finding new business opportunities. This role primarily involves organizing outbound sales campaigns, researching prospects, and qualifying each new opportunity. This is a fast-paced role that fits high energy, agile salespeople.

Responsibilities:

• Generating new sales pipeline with prospective clients in North America
• Meeting Business Development Quotas.
• Leading qualification meetings with prospects to identify relevance for potential partnerships
• Communicating the IPQS value proposition, technology, and value to prospective customers while identifying their requirements
• Mapping out target accounts and identifying the best approaches to initiate contact with relevant stakeholders within the organization.
• Establishing strong client relationships with customer's key decision-makers

Requirements:

• 2+ years in Sales, Marketing, Business, or related field & relevant work ideally in the cybersecurity/fraud prevention space
• Experience in generating robust sales pipeline with outbound leads
• Strong written verbal communication skills
• A self-starter who has demonstrated success in prospecting and beating quota
• Experience with CRM and Sales tools such as Salesforce, Dialpad, and Zoominfo
• Experience working in a dynamic time-sensitive environment
• Independent, highly organized, strong self-discipline

Pay and Benefits:

• Salary Range: $60,000-$80,000 base plus variable compensation depending on experience
• Target Annual OTE:  $80,000-$100,000
• Flexible schedule and Flexible Time Off
• This role is for U.S. residents only
• Employees receive access to Medical, Dental, Vision and Life Insurance and 401k benefits

We offer competitive salary, flexible working hours, and a great work-life balance. If you are a highly motivated individual with a passion for anti-fraud software, we would love to hear from you.

To apply, please fill out the form below and we'll be happy to consider your application. We are an equal opportunity employer and welcome applicants from all backgrounds.

No agencies, please!

IPQS is a trusted platform to combat fraud in all its forms, using cyberthreat intelligence, IP and device fingerprinting, and email and phone validation. We are transforming the efficacy of fraud prevention, account security, and digital marketing through our obsession with accurate and timely data from proprietary sources. Thousands of companies, including many Fortune 500 businesses, rely on IPQS for risk mitigation, enhanced deliverability, and reduced abuse.

We are looking for a motivated, team-oriented Sales Development Representative (SDR) to join our growing inbound sales team. This is a great opportunity for someone who’s excited to build their sales skills, connect with potential customers, and help uncover new business opportunities.

In this role, you’ll be on the front lines of the sales process, managing inbound leads, researching prospects, and qualifying opportunities for the team. We’re looking for someone who brings energy, curiosity, and a strong drive to succeed in a fast-paced environment.

Responsibilities:

• Respond to and qualify inbound leads from demo requests, free trial sign-ups, and contact forms
• Engage prospects through discovery calls to uncover fraud challenges and determine product fit
• Meet and exceed monthly inbound sales quotas
• Lead qualification calls with inbound prospects to assess needs and identify the right solution
• Clearly articulate the IPQS value proposition to incoming prospects while understanding their technical and business requirements
• Establishing strong client relationships with customer's key decision-makers

Requirements:

• 1+ years in Sales, Marketing, or related field & relevant work ideally in the cybersecurity/fraud prevention space
• Strong written and verbal communication skills with the ability to engage prospects quickly and effectively
• Proven track record of meeting or exceeding quota in a high-volume inbound environment
• Experience with CRM and sales tools such as Salesforce, Dialpad, and ZoomInfo
• Ability to prioritize and manage multiple inbound opportunities in a fast-paced, time-sensitive environment
• Excellent problem-solving skills and attention to detail.
• Independent, highly organized, strong self-discipline

Pay and Benefits:

• Salary Range: $45,000-$60,000 base plus variable compensation depending on experience
• Target Annual OTE : $60,000-$80,000
• Flexible schedule and Flexible Time Off
• This role is for U.S. residents only (remote)
• Employees receive access to Medical, Dental, Vision and Life Insurance and 401k benefits

We offer competitive salary, flexible working hours, and a great work-life balance. If you are a highly motivated individual with a passion for anti-fraud software, we would love to hear from you.

To apply, please fill out the form below and we'll be happy to consider your application. We are an equal opportunity employer and welcome applicants from all backgrounds.

No agencies, please!

IPQS is a trusted platform to combat fraud in all its forms, using cyberthreat intelligence, IP and device fingerprinting, and email and phone validation. We are transforming the efficacy of fraud prevention, account security, and digital marketing through our obsession with accurate and timely data from proprietary sources. Thousands of companies, including many Fortune 500 businesses, rely on IPQS for risk mitigation, enhanced deliverability, and reduced abuse.

IPQS is seeking a Senior Manager of Expansion Sales to join our fast-growing team to help IPQS renew and expand our client base for our fraud prevention tools. In this role, the Senior Manager, will focus on collaborating with leaders across Sales, Product and other teams to ensure our clients renew and expand.  

Responsibilities:

• Directly manage a team of Account Managers and Customer Success Managers
• Own all aspects of the team and team members’ success including; Achieving assigned net revenue retention, sales expansion, and cross sell/upsell targets. 
• Own Recruitment, Hiring, Training & Development and on-going coaching and career development of the team.
• Ensure consistency of best practices across the entire team, operationally and via the sales process
• Utilize Salesforce to manage all aspects of the teams’ activities, opportunity discovery, opportunity management and accurate forecasting
• Work closely with other Sales, Customer and Marketing leadership to facilitate frequent and open communications regarding the performance of the team and explore ways to improve all related processes
• Develop and maintain a deep level of understanding of the problems our clients face and how IPQS helps solve these challenges
• Work effectively in a team environment
• Conduct weekly 1:1 meetings with team members to review performance, listen to calls, provide coaching and direction on ways to improve and succeed
• Lead weekly team meetings to build momentum and motivation amongst the team and share pertinent information on progress toward team goals
• Active engagement in sales cycles.
• IMPORTANT NOTE: This is a “hands on” sales management role

Requirements:

• 5+ years of sales people management experience in a startup SaaS environment
• 3+ years of experience with renewals, cross sell and upsell
• Demonstrated experience with Customer Success and Account Management
• Experience with the fraud prevention industry, competitors, and tools
• Prior experience as an individual contributor in a sales role within a SaaS environment
• High level of professionalism and work ethic
• Ability to utilize Salesforce and activity metrics to discern team performance and rapidly discover areas for improvement, and implement plans to effect those improvements
• Effective coaching and counseling others
• Able to work in a fast-paced environment and handle multiple client engagements
• Highly energetic, positive and enthusiastic team player with strong interpersonal skills and collaborative orientation
• Tenacious and committed to exceeding targets

Pay and Benefits:

• Salary Range: $120,000-$200,000 base plus variable compensation depending on experience
• Flexible schedule and Flexible Time Off
• This role is for U.S. residents only
• Employees receive access to Medical, Dental, Vision and Life Insurance and 401k benefits

We offer competitive salary, flexible working hours, and a great work-life balance. If you are a highly motivated individual with a passion for anti-fraud software, we would love to hear from you.

To apply, please fill out the form below and we'll be happy to consider your application. We are an equal opportunity employer and welcome applicants from all backgrounds.

No agencies, please!

We’re looking for a Partner Manager to build and manage the relationships, communities, and strategic programs that strengthen our position in the fraud prevention ecosystem.

This role sits at the intersection of partnerships, customers, community, marketing, and sales. You’ll own our partner ecosystem, Customer Advisory Board, sponsorship strategy, and engagement across relevant digital communities. You’ll turn those relationships into meaningful customer insights, brand awareness, content, and commercial opportunities.

You’ll work closely with the VP of Sales and CTO to understand company priorities, product capabilities, market facts, and strategic direction, then translate those inputs into partner and community programs that have measurable impact.

Responsibilities:

• Recruit high-performing Value Added Resellers, Referral Partners, and Technology Partners to expand market coverage.

• Drive joint sales pipelines and hit annual revenue quotas.

• Train partner sales and technical teams on product value.

• Co-sell with partners on enterprise deals and client pitches.

• Design and execute joint go-to-market and marketing plans.

• Track metrics like deal registration, win rates, and channel ROI.

• Build, manage, and grow strategic partnerships with technology companies, industry organizations, associations, platforms, and complementary service providers.

• Identify new partnership opportunities that can generate pipeline, referrals, co-marketing opportunities, customer value, or strategic positioning.

• Develop joint initiatives, campaigns, webinars, events, content, and other programs with partners.

• Maintain strong relationships with key partner stakeholders and ensure partnerships remain active and mutually valuable.

• Establish a clear framework for evaluating and prioritizing partnership opportunities.

• Establish and maintain an active presence in relevant forums, Slack groups, online communities, and industry conversations.

• Identify opportunities for IPQS to contribute expertise without turning communities into advertising channels.

• Build relationships with community leaders, moderators, influencers, and active members.

• Monitor conversations to identify emerging fraud trends, customer pain points, competitive intelligence, and content opportunities.

• Create a repeatable community engagement strategy and measure its impact.

Requirements:

• 3–7+ years of experience in partnerships, partner marketing, community, customer marketing, events, business development, or a related role.

• Strong relationship-building and networking skills.

• Excellent written and verbal communication.

• Experience managing external stakeholders and building long-term relationships.

• Ability to operate independently in a fast-moving environment.

• Strong project management and follow-through.

• Comfortable working across Marketing, Sales, Customer Success, and leadership.

• Ability to turn ambiguous ideas into structured programs.

• Commercial mindset—you understand that relationships should ultimately create value for the business and its customers.

• Comfortable engaging with technical and business audiences and learning enough about fraud, risk, cybersecurity, and data products to have credible conversations.

Pay and Benefits:

• Salary Range: $75,000-$150,000 base depending on experience
• Flexible schedule and Flexible Time Off
• This role is for U.S. residents only
• Employees receive access to Medical, Dental, Vision and Life Insurance and 401k benefits

We offer competitive salary, flexible working hours, and a great work-life balance. If you are a highly motivated individual with a passion for anti-fraud software, we would love to hear from you.

To apply, please fill out the form below and we'll be happy to consider your application. We are an equal opportunity employer and welcome applicants from all backgrounds.

No agencies, please!

We are looking for an experienced Technical Support Manager.  As the Technical Support Manager, you will be responsible for leading and mentoring a team of technical support specialists taking care of our SMB, Mid-Market and Enterprise customers. Your role will involve ensuring high-quality customer service, managing escalated issues, and driving improvements in support processes. You will play a crucial role in maintaining customer satisfaction and operational efficiency.

Responsibilities:

• Lead and develop a team of technical support specialists, fostering a culture of excellence and continuous improvement.
• Oversee daily operations to ensure timely and effective resolution of customer issues.
• Manage escalated customer issues and coordinate across teams for resolution.
• Continually analyze support metrics to identify areas for process improvement and implement solutions.
• Ensure all customer interactions are handled professionally and in a manner that enhances customer satisfaction.
• Conduct regular team meetings and training sessions to keep the team updated on new products and technologies.
• Collaborate with other departments to align support strategies with business objectives.
• Maintain comprehensive documentation of support processes and best practices.

Requirements:

• 5+ years in technical support or similar roles B2B customer facing roles.
• 2+ years as a team leader or manager in technical support or customer service.
• Demonstrated experience with SMB, Mid-Market and Enterprise customer profiles
• Demonstrated leadership and communication skills, with the ability to motivate and guide a team.
• Technical acumen in the following areas:
  • REST API fluency and hands-on debugging - able to read, replicate, and troubleshoot customer API calls across a wide variety of end points, including parsing JSON responses, interpreting HTTP status/error codes, and testing with cURL or Postman.
  • Javascript and SDK debugging - ability to review and troubleshoot common issues using the browser’s debugging tools, network waterfall inspection and CORS/CSP troubleshooting.
  • Fraud-scoring and threat-intel domain knowledge - able to explain why a given score fired, walk customers through custom rules with allowlist and blocklist settings, and handle the single most common escalation type: false-positive disputes on legitimate users.
  • Third-party and enterprise integration troubleshooting - familiarity with SIEM and data-pipeline connectors, plus threat intelligence feed delivery, bulk/batch file processing, and typical eCommerce or payment-platform plugins.
• Experience with support tools and ticketing systems.
• Excellent problem-solving skills and the ability to handle challenging situations.
• Strong organizational and time-management skills to handle multiple priorities effectively.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Support tooling and metrics ownership - administering a ticketing platform (Zendesk/Jira Service Management or similar), building an internal and customer-facing knowledge base, and reporting on SLA, first-response, and CSAT figures for an enterprise customer base that includes many Fortune 500 businesses among 3,500+ companies.

Extra Points for:

• Proficiency in operating systems including, Windows, macOS, and Linux.
• Technical Acumen in the following areas: 
  • Social engineering attacks at a broad scale
  • Secrets management
  • How to build and maintain a web server/application backend, etc.
  • High-level understanding of compliance/GDPR/various laws/regulations, etc.
  • Docker, Docker networking, Docker deployment (K8s also helpful)
  • Able to read programming languages (Javascript, PHP, Python, Java preferred)
  • Understanding of IPQualityScore’s APIs, frameworks or other utilities.

Pay and Beneifts:

• Salary Range: $95,000-$125,000 
• Flexible schedule and Flexible Time Off
• This role is for U.S. residents only
• Employees receive access to Medical, Dental, Vision and Life Insurance and 401k benefits

We offer competitive salary, flexible working hours, and a great work-life balance. If you are a highly motivated individual with a passion for anti-fraud software, we would love to hear from you.

To apply, please fill out the form below and we'll be happy to consider your application. We are an equal opportunity employer and welcome applicants from all backgrounds.

No agencies, please!

IPQS is a trusted platform to combat fraud in all its forms, using cyberthreat intelligence, IP and device fingerprinting, and email and phone validation. We are transforming the efficacy of fraud prevention, account security, and digital marketing through our obsession with accurate and timely data from proprietary sources. Thousands of companies, including many Fortune 500 businesses, rely on IPQS for risk mitigation, enhanced deliverability, and reduced abuse.

We’re looking for a hands-on Email Marketing & Pardot Manager to own our email marketing, lead nurture, and marketing automation programs.

You’ll be the primary Pardot, now Marketing Cloud Account Engagement, administrator and will build, launch, measure, and optimize email campaigns, landing pages, forms, automations, and lead-routing processes. You’ll combine strong creative judgment with technical expertise to create campaigns that generate engagement, pipeline, and customer retention.

Responsibilities:

• Plan, build, deploy, and optimize email campaigns across the prospect and customer lifecycle.
• Create audience segments using CRM data, engagement behavior, lifecycle stage, firmographic data, and campaign activity.
• Build and manage Pardot emails, templates, landing pages, forms, dynamic lists, automation rules, completion actions, Engagement Studio programs, and reporting.
• Develop nurture journeys for new leads, content downloads, events, sales follow-up, inactive prospects, and customer expansion.
• Manage campaign tracking, UTM parameters, form attribution, Salesforce campaign associations, lead scoring, and lead-routing processes.
• Test emails, forms, landing pages, links, automation logic, tracking, and Salesforce handoffs before launch.
• Monitor deliverability, list health, suppression logic, unsubscribe activity, and email engagement.
• Analyze campaign performance and continuously improve targeting, messaging, creative, timing, calls to action, and conversion paths.
• Partner with content, sales, product, and leadership to turn campaign ideas into live marketing programs quickly.
• Maintain clean, documented, and scalable Pardot processes.

Requirements:

• 1-3+ years of experience in email marketing, lifecycle marketing, demand generation, marketing automation, or a related field.
• Deep hands-on Pardot or Marketing Cloud Account Engagement administration experience.
• Experience building and optimizing automated nurture campaigns in Engagement Studio.
• Strong understanding of Salesforce CRM, including campaign tracking, lead and contact data, lifecycle stages, and lead ownership.
• Experience with email segmentation, deliverability, list hygiene, consent management, and suppression practices.
• Strong knowledge of UTM parameters, attribution, lead routing, and campaign reporting.
• Experience building conversion-focused emails, landing pages, and forms.
• Ability to troubleshoot Pardot, tracking, form, automation, and Salesforce sync issues independently.

Pay and Benefits:

• Salary Range: $105,000-$125,000 base salary.
• Flexible schedule and Flexible Time Off
• This role is for U.S. residents only
• Employees receive access to Medical, Dental, Vision and Life Insurance and 401k benefits

We offer competitive salary, flexible working hours, and a great work-life balance. If you are a highly motivated individual with a passion for anti-fraud software, we would love to hear from you.

To apply, please fill out the form below and we'll be happy to consider your application. We are an equal opportunity employer and welcome applicants from all backgrounds.

No agencies, please!

IPQS is a trusted platform to combat fraud in all its forms, using cyberthreat intelligence, IP and device fingerprinting, and email and phone validation. We are transforming the efficacy of fraud prevention, account security, and digital marketing through our obsession with accurate and timely data from proprietary sources. Thousands of companies, including many Fortune 500 businesses, rely on IPQS for risk mitigation, enhanced deliverability, and reduced abuse.

We are seeking a highly motivated and experienced Corporate Counsel to anchor our commercial contracting operations. In this role, you will be the primary legal architect driving our B2B commercial pipeline, managing high-volume, high-value subscription agreements with enterprise clients. You will hold specialized ownership over key risk areas including limitation of liability, data privacy, across contracts, with a special focus on Master Services Agreements (MSAs). Additionally, because our platform operates on the frontline of transactional security, you will serve as the primary legal advisor for our anti-fraud and risk mitigation product lines, ensuring our terms, product features, and operations align with industry best practices and global compliance standards.

Responsibilities:

• Own the B2B Lifecycle: Draft, review, and negotiate complex Master Services Agreements (MSAs), Statements of Work (SOWs), Service Level Agreements (SLAs), and enterprise subscription agreements.
• Risk Management: Develop market-standard positions on complex contractual provisions including indemnification, structural liability limits (LoL), supercaps, and warranties.
• Cross-Functional Collaboration: Partner directly with Sales, Procurement, and Executive leadership to accelerate deal cycles while protecting the company from systemic legal exposure.
• Privacy Guardrails: Draft and negotiate robust Data Processing Agreements (DPAs), ensuring absolute compliance with global standards such as GDPR, CCPA/CPRA, and evolving state-level privacy statutes.
• Product Review: Coordinate with Product, Security, and Engineering teams to review third-party data flows, user consent mechanisms, and AI/ML data processing parameters.
• Fraud Prevention Legal Support: Advise internal teams on risk thresholds, chargeback liabilities, and legal frameworks surrounding automated fraud detection.
• Operational Rules Compliance: Ensure the platform aligns with major payment network rule sets (e.g., Visa, Mastercard), KYC/AML guidelines, and consumer protection laws.
• Platform Abuse: Manage legal enforcement strategies against bad actors, platform abuse, systemic fraud syndicates, and credential stuffing.

Requirements:

• Education: Juris Doctor (J.D.) degree from an accredited law school.
• Licensure: Active member in good standing with a State Bar association, ideally in Florida.
• Experience: 3 to 5+ years of practicing corporate law, with at least 2 years in-house at a fast-growing B2B SaaS company.
• SaaS Contract Mastery: Deep, unassisted experience negotiating enterprise-grade software-as-a-service agreements against institutional procurement teams.
• Subject Matter Expertise: Proven track record handling advanced liability caps, data privacy infrastructure (DPAs), and anti-fraud/fintech legal frameworks

Additional considerations:

• Strong technical literacy, particularly regarding cloud architecture, API integrations, and how data is transferred or cached.
• Experience with the Salesforce case management process for legal/deal desk. 
• Exceptional communication skills, with a proven ability to distill complex risk matrices into clear, actionable advice for non-legal business stakeholders.
• A proactive, commercial approach to problem-solving—viewing legal as a business enabler rather than a gatekeeper.

Pay and Benefits:

• Salary Range: $175,000-$200,000 base salary.
• Flexible schedule and Flexible Time Off
• This role is for U.S. residents only
• Employees receive access to Medical, Dental, Vision and Life Insurance and 401k benefits

We offer competitive salary, flexible working hours, and a great work-life balance. If you are a highly motivated individual with a passion for anti-fraud software, we would love to hear from you.

To apply, please fill out the form below and we'll be happy to consider your application. We are an equal opportunity employer and welcome applicants from all backgrounds.

No agencies, please!

IPQS is looking for a Technical Sales Manager to lead the technical side of our customer acquisition and implementation process.

This role combines solutions engineering, technical sales, customer onboarding, and technical implementation services. You will lead and develop a team of technical professionals who work alongside Sales, Customer Success, Product, and Engineering to help prospects understand how IPQS solves complex fraud and risk problems, and ensure customers successfully implement those solutions after the sale.

This is a hands-on leadership role. The ideal candidate has managed Solutions Engineers, Sales Engineers, Technical Account Managers, Implementation Engineers, or similar technical customer-facing teams, while remaining comfortable personally engaging in complex enterprise sales cycles and customer implementations.

Most importantly, you should already understand the fraud, risk, identity, payments, or fraud-data ecosystem. You should be able to have credible conversations with fraud leaders, risk teams, engineers, product managers, and technical decision-makers about how fraud data is evaluated and incorporated into real-world decisioning systems.

Responsibilities

• Solution Engineering and Technical Sales
  • Lead IPQS's Solutions Engineering function and establish best practices for technical discovery, solution design, demonstrations, proof-of-concepts, and technical evaluations.
  • Partner closely with Account Executives throughout the sales process to identify technical requirements, business problems, and opportunities for IPQS solutions.
  • Participate in strategic and complex customer calls as the technical leader.
  • Translate customer fraud and risk challenges into technical solutions using IPQS APIs, data products, workflows, and fraud intelligence.
  • Develop and improve technical discovery frameworks, demo environments, proof-of-concept processes, and technical sales collateral.
  • Help Sales teams articulate the technical and business value of IPQS without overcomplicating the solution.
  • Help evaluate customer data, workflows, APIs, and technical architectures to determine the best IPQS solution.
• Customer Onboarding and Implementation
  • Own the technical onboarding experience from closed-won through production implementation.
  • Develop a consistent implementation methodology that reduces time-to-value and accelerates customers toward production use.
  • Establish technical handoff processes between Sales, Solutions Engineering, Implementation, and Customer Success.
  • Develop onboarding documentation, implementation guides, technical FAQs, and customer-facing resources.
  • Work with Product and Engineering to communicate recurring implementation challenges and customer requirements.
• People Management
  • Hire, manage, coach, and develop Solutions Engineers and technical implementation personnel.
  • Establish clear goals, performance expectations, career paths, and development plans for the team.
  • Conduct regular 1:1s, performance reviews, coaching sessions, and team meetings.
  • Build a culture of technical excellence, accountability, responsiveness, and customer ownership.
  • Develop team members' abilities across technical discovery, fraud-domain expertise, solution design, communication, and customer management.
  • Determine appropriate staffing and resource allocation across sales opportunities and implementations.
  • Build a team capable of supporting both high-volume opportunities and complex strategic accounts.

Requirements

• 3+ years of experience in Solutions Engineering, Sales Engineering, Technical Account Management, Implementation, Professional Services, or a related technical customer-facing function.
• 1+ years of direct people-management experience.
• Demonstrated experience hiring, coaching, and developing technical teams.
• Professional experience in fraud prevention, fraud data, payments risk, identity, trust & safety, cybersecurity, transaction risk, or a closely related field.
• Strong understanding of how fraud and risk teams use data to make automated and manual decisions.
• Experience working with APIs, integrations, data products, and technical implementations.
• Experience supporting complex B2B SaaS or data/API sales.
• Ability to communicate effectively with both highly technical and non-technical audiences.
• Strong understanding of the enterprise sales process and the role of technical teams within it.
• Strong project-management and organizational skills.
• Willingness to remain hands-on and participate directly in important customer opportunities and implementations.

Additional Considerations

• Experience with fraud scoring, device intelligence, IP, email, and phone intelligence, as well as, transaction risk, identity verification, or behavioral analytics.
• Experience working with fraud teams at merchants, fintechs, marketplaces, financial institutions, affiliate businesses, or other high-risk digital businesses.
• Experience with REST APIs, JSON, webhooks, SDKs, data integrations, and common cloud architectures.
• Experience managing both pre-sales and post-sales technical functions.
• Experience building an implementation or professional-services function from the ground up.
• Experience with proof-of-concept design and technical validation.
• Familiarity with Salesforce and other CRM/revenue systems.
• Experience working at a data-as-a-service, SaaS, cybersecurity, fraud prevention, or API-first technology company.

Pay and Benefits

• Salary Range: $140K - $165K base salary.
• Target OTE: $160K - $200K
• Flexible schedule and Flexible Time Off
• This role is for U.S. residents only
• Employees receive access to Medical, Dental, Vision and Life Insurance and 401k benefits

We offer competitive salary, flexible working hours, and a great work-life balance. If you are a highly motivated individual with a passion for anti-fraud software, we would love to hear from you.

To apply, please fill out the form below and we'll be happy to consider your application. We are an equal opportunity employer and welcome applicants from all backgrounds.

No agencies, please!

IPQS is looking for a Technical Account Manager to be the single technical point of contact for our top customers.

As a Technical Account Manager (TAM), you will serve as the trusted technical advisor and primary point of contact for our largest, high-value enterprise accounts. This critical role sits at the intersection of deep technical engineering, industry-specific risk expertise, and strategic account management.

You will ensure the seamless operation, health, and optimization of our anti-fraud API solutions within your assigned accounts. Your mission is to bridge the gap between our clients’ complex engineering teams and support activities, internal product roadmap, driving technical retention and long-term customer success.

Responsibilities

• Technical API & Product Support
  • Technical Troubleshooting: Diagnose, reproduce, and resolve complex technical issues related to API integrations, payloads, latencies, and authentication.
  • Architecture Review: Partner with client engineering teams to review their technical infrastructure and optimize how they consume our anti-fraud data.
  • Product Alignment: Act as a critical feedback loop between enterprise clients and internal Product/Engineering teams to influence the anti-fraud roadmap.

• Anti-Fraud & Domain Expertise
  • Data & Risk Analysis: Analyze fraud patterns, false positive rates, and transaction data to help clients fine-tune their risk thresholds and rules engines.
  • Industry Advisory: Stay ahead of emerging global fraud vectors, identity theft tactics, and financial risk trends to proactively advise clients on best practices.

• Strategic Account Management
  • Relationship Ownership: Build deep, lasting relationships with technical stakeholders, developers, and executive decision-makers (CTOs, CISOs, Heads of Fraud).
  • Operational Health: Conduct regular Technical Business Reviews (TBRs) to report on API performance SLA adherence, system health, and value delivery.
  • Retention & Growth: Partner with Commercial Account Executives to identify expansion opportunities, mitigate churn risks, and ensure smooth contract renewals.

Requirements

• Technical Requirements
  • API Expertise: Strong proficiency working with and debugging RESTful APIs, gRPC, JSON, and webhooks.
  • Tools & Logs: Hands-on experience with log analysis and monitoring tools (e.g., Splunk, Datadog, Kibana, Postman).
  • Coding Literacy: Ability to read and understand code snippets in languages like Python, Java, JavaScript, or Go to assist client developers.

• Domain & Professional Experience
  • Experience: 5+ years of experience in a highly technical, customer-facing role (TAM, Solutions Engineer, or Technical Support Engineer) managing Enterprise/Tier-1 accounts.
  • Industry Knowledge: Proven experience in the anti-fraud, identity verification (IDV), risk management, or payments space.
  • Communication: Exceptional ability to translate complex technical anomalies into simple business impacts for executive-level audiences.

Additional Considerations

• Experience with fraud scoring, device intelligence, IP, email, and phone intelligence, as well as, transaction risk, identity verification, or behavioral analytics.
• Experience working with fraud teams at merchants, fintechs, marketplaces, financial institutions, affiliate businesses, or other high-risk digital businesses.
• Experience with REST APIs, JSON, webhooks, SDKs, data integrations, and common cloud architectures.
• Experience managing both pre-sales and post-sales technical functions.
• Experience building an implementation or professional-services function from the ground up.
• Experience with proof-of-concept design and technical validation.
• Familiarity with Salesforce and other CRM/revenue systems.
• Experience working at a data-as-a-service, SaaS, cybersecurity, fraud prevention, or API-first technology company.

Pay and Benefits

• Salary Range: $90K - $120K  salary.
• Flexible schedule and Flexible Time Off
• This role is for U.S. residents only
• Employees receive access to Medical, Dental, Vision and Life Insurance and 401k benefits

We offer competitive salary, flexible working hours, and a great work-life balance. If you are a highly motivated individual with a passion for anti-fraud software, we would love to hear from you.

To apply, please fill out the form below and we'll be happy to consider your application. We are an equal opportunity employer and welcome applicants from all backgrounds.

No agencies, please!