We're Hiring

Job Title: Technical Support Specialist
Company: IPQualityScore (IPQS)
Location: Remote

---

IPQualityScore is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for solving customer issues and providing solutions to help stop fraud and detect malicious actors on the internet. If you have a passion for technology, solving problems and helping customers, we encourage you to apply for this opportunity.

Responsibilities:

• Triage customer complaints and help requests
• Solve technical issues (broad range, integration strategies, solving bugs, etc.)
• Minor QA/bug testing
• Bug reporting
• Handling data disputes
• Creating training materials
• Cover on call shift as assigned

Requirements:

• 3 years experience or greater in Technical Support or similar role.
• Strong problem-solving, customer service skills and ability to work independently.
• Excellent communication and collaboration skills both written and verbal.
• Technical acumen in the following areas:
  • Common networking methodologies and the basics of WAN architecture (Site-to-site VPN, overlaid fabric, etc.)
  • Firewalls, heuristic rulesets, port blocking/allowing, etc.
  • DNS, Cloudflare (proxied vs. non-proxied specifically) and similar technologies.
  • Local VMs, how VMs work, virtual networking (VMWare + Hyper-v)
• Experience with some or all of the following tools:
  • NMap, Dig / NSLookup, Traceroute, Postman / Insomnia / Bruno, VSCode, Stripe, CRMs ( Hubsport / Salesforce ), Nginx/Apache, Wireshark, Docker
• Willingness to work Saturdays as part of a standard work schedule
• Willingness to work early morning or late day shifts (compared to Eastern Standard time)

Extra Points for:

• A+, Microsoft MCP, AWS or similar certifications
• Technical Acumen in the following areas: 
  • Social engineering attacks at a broad scale
  • Secrets management
  • How to build and maintain a web server/application backend, etc.
  • High-level understanding of compliance/GDPR/various laws/regulations, etc.
  • Docker, Docker networking, Docker deployment (K8s also helpful)
  • Able to read programming languages (Javascript, PHP, Python, Java preferred)
• Understanding of IPQualityScore’s APIs, frameworks or other utilities.

We offer competitive salary, flexible working hours, and a great work-life balance. If you are a highly motivated individual with a passion for software development, we would love to hear from you.

To apply, please fill out the form below and we'll be happy to consider your application. We are an equal opportunity employer and welcome applicants from all backgrounds.

No agencies, please!

---